Gestionnaire de Back Office M/F

• Reading and understanding emails and couriers.
• Analysis of customer files (history of exchanges/type of receivables/settlements made)
• Consultation of the different client software.
• Ensure the proper functioning of the IT applications required for the activity.
• Ensure accuracy and professionalism in writing email/mail responses.
• Ensure appropriate processing during disputes (Update of the dispute file, DO message and suspension of the file if necessary).
• Initiate customer service procedures if necessary

• HSC/Bac level with at least 1 year of experience
• Ability to meet deadlines
• Team player
• Ability to analyze and understand issues and issues
• Capacity of writing e-mails or letters in a professional manner
• Organization and management of priorities
• Ability to communicate effectively orally
• Good writing skills
• Curiosity and creativity
• Good Listening skills

*This position is available for the Tribe of Port-Louis only.