Operations Specialist M/F

Operations

• Ensure the role and responsibilities in line with the Order to Cash process, by:
• Managing autonomously an assigned client’s portfolio
• Performing phone calls and deal with queries as per company's established standards and procedures
• Identifying disputes and provide support to the Order to Cash and the resolution team,
• Maintaining and updating summary of actions through the related software
• Respond to customer requests
• Perform reviews of portfolios and aging balances and prepare action plans and worklists for the team

Business expertise

• Assist Team manager on specific daily tasks
• Participate in the quality improvement process (Qer indicators, internal quality indicators and client's quality indicators)
• Help with the onboarding process including screening and interviewing candidates
• Train and coach new hires as well as other employees and ensure policies and procedures are followed
• Provide recommendations, suggestions and participates actively in the improvement of any aspects relating to increased performance
• Help in the preparation of all key reports: KPIs based on clients, productivity, COPIL/COREC, employees’ assessments, reviews of files and double jacking.
• Conduct individual performance reviews and informative meetings
• Participate and lead the COPIL/COREC
• Report any dysfunction that could impact the quality of assignments to their manager and propose corrective action plans
• Coordinates with different departments (IT, HR and others) to achieve optimal work production across the board
• Write and / or update specific business operating methods
• Perform any cognate duties as and when required

• HSC
• Excellent written/oral communication skills in French
• Ability to deal with problematic clients and respectful of customer discourse quality charters
• A good expertise in the Order to Cash field or negotiation
• Capacity of writing e-mails or letters in a professional manner
• Fluent in computer science and Office
• Leadership abilities
• Strong communication skills and active listening
• Dynamic and very good negotiator (“challenging” spirit)
• Quality orientation
• Autonomous
• Good team spirit

*This offer is applicable to the Tribe of Port Louis only