Support Applicatif M/F
ITCDIiQeraPORT LOUIS
Description du poste
- Following agreed procedures, receives requests for first & second level application support and provides routine advice to users on systems, products and services which are available to them.
- Incident management through the call logging mechanism and ticket system
- Restores service within agreed service levels.
- Client Setup and Configuration on our inhouse different applications
- Promptly attends calls which require response as appropriate.
- Follows standard procedures, documenting incidents, problems and requests in a timely and accurate manner, progress checking, and ensuring that accurate diagnostic information is provided for error resolution and incident analysis.
- Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
- Assists users in making more effective use of applications, products and services. Makes initial diagnosis of any problems and advises known solutions where applicable.
- Takes part in meetings, kick off meet, including those for major incidents, and presents issues and solutions both orally and in writing.
- Minimum of 2 years of previous experience in IT fields.
- Fluency in both English and French.
- Previous experience in a support team will be an advantage.
- High proficiency in Microsoft Office tools such as MS Word, MS Excel, and MS PowerPoint.
- An analytical mind-set with excellent problem-solving skills.
- Excellent troubleshooting skills.
- Basic SQL skills
- Previous experience with DB Visualizer or any other database client(s) will be an advantage.
- Ability to adapt quickly to legacy and new versions of the technologies used.
- Good communication skills both verbal and written (French & English
- Keen learner, willingness to grow and develops skills further and ability to learn quickly
- Proactive and detail-oriented, yet comfortable working in a dynamic environment with fast paced deliveries and changing requirements
- Treats stakeholders as a customer and values the skills of team members
*The post is available for the Tribe of Port Louis only