Application Support Analyst M/F

• Provide first and second-level support to users, ensuring timely and effective resolution of incidents and service requests.
• Monitor, log, and manage incidents through the ticketing system, ensuring compliance with agreed SLAs.
• Investigate and troubleshoot application issues, restoring service as quickly as possible.
• Perform client setup and configuration across internal applications.
• Use SQL queries to analyze data and support troubleshooting and validation activities.
• Review and interpret application and system logs to identify root causes of issues.
• Ensure accurate and detailed documentation of incidents, resolutions, and known issues.
• Support users in maximizing their use of systems by providing guidance and solutions.
• Participate in client onboarding, project kick-offs, and major incident discussions.

• Experience in application support (L1/L2) or a similar role can be an advantage.
• Knowledge of SQL for data analysis and troubleshooting.
• Ability to read and understand technical logs and diagnose system issues.
• Familiarity with ticketing tools (e.g., Jira Service Management or similar).
• Strong analytical and problem-solving skills.
• Ability to adapt quickly to legacy and new versions of the technologies used.
• Good communication skills both verbal and written (French & English).
• Keen learner, willingness to grow and develop skills further and ability to learn quickly.
• Proactive and detail-oriented and organized.
• Comfortable working in a dynamic, fast-paced environment with changing priorities.

This position is available for the Tribe of Port-Louis only*